Ticket holders of cancelled events will automatically receive refunds to their purchase card in the coming weeks. Please understand that our reduced team of volunteers are working to ensure everyone is refunded, ticket holders of cancelled or postponed events will be contacted directly by us. If the event was not sold via the ETH box office, please contact your point of purchase for a refund. We are unable to arrange refunds for events not sold through our box office.
Below is a list of all performances at Elgin Town Hall which have been affected by the COVID-19 situation. If a performance is not listed below, then it is currently planned to take place as originally scheduled.
If a performance is marked as:
- Cancelled – this means it will not be taking place on the original date and there are currently no options to reschedule it. In this case, all customers will be contacted by email and refunds will be automatically processed.
- Rescheduled – this means it will not be taking place on the original date, but we have been able to secure a new date. In this case, all tickets have been automatically transferred to the new date. All ticket holders will be contacted by email to advise of the new date – if you cannot attend the new date, you can contact our team via email to arrange a refund.
- Pending – this means it will not be taking place on the original date, but we hope to be able to secure a new date which is not yet confirmed. We will try our best to keep in touch with all customers with tickets for these shows to update on progress.
Please Support Us
As a charity, our livelihood depends on ticket income, bookings and your generosity. This will be a challenging time for us. We welcome the thoughtful gesture of donating a portion of refunded tickets monies to help see us through. You can do so via our website at www.elgintownhall.co.uk/support-us.
FREQUENTLY ASKED QUESTIONS
How do I request a refund for a cancelled performance I was due to attend?
Please don’t contact us, we will contact you. All customers who have booked for a show in March or April will be contacted directly by email. We will ask you, if you can, to please consider donating your ticket money to Elgin Town Hall. We do appreciate that this situation will impact everyone, so completely understand if you would prefer to receive a full refund.
Your support at this time is greatly appreciated.
Will cancelled shows be rescheduled?
Some events may be postponed rather than cancelled altogether. In this instance, we will be refunding all purchases for cancelled or postponed events with the option to re-purchase tickets once a new performance date has been found.
When will I receive my refund?
Due to the unprecedented circumstances, our team will be processing many transactions in the coming weeks. We appreciate your patience. We aim to process refunds within 30 days of the original date of the show, at the very latest.
I have paid for travel and accommodation to attend a cancelled show. Will I be reimbursed for these costs?
Unfortunately, Elgin Town Hall for the Community will be unable to reimburse third party costs incurred when planning to attend a cancelled or postponed show.
How can I contact you if the venue is closed?
We are responding to customer queries from all social media channels and emails to firstname.lastname@example.org, email@example.com and firstname.lastname@example.org.
I had a booking for an event, what happens next?
If you had an event / booking scheduled at Elgin Town Hall and this has been affected by our closure, our bookings team will be in touch very shortly. We will do everything we can to find a suitable date to reschedule however this may not be possible in all cases.
We apologise for the inconvenience, please understand that this decision was not taken lightly and were committed to working with you to ensure your event can still go ahead at a later date.
Thursday, 19th March 2020
Following the advice of the UK Government and increased measures to fight the COVID-19 pandemic, we have taken the decision to temporarily close Elgin Town Hall to the public, from this evening (Thursday, 19 March).
This is an incredibly complex and fast-moving situation and it is with a heavy heart that we must suspend our operations until further notice. The safety of staff and visiting public is our number one priority.
We will be in contact with ticket holders as soon as we can. For the moment, our Box Office team can still be reached through email email@example.com. Please bear with us as we do our best to answer a very large volume of customer enquiries as quickly as possible.
We will be processing refunds for all cancelled or postponed events that were sold through our online box office, please contact your point of sale for events not sold through our box office.
We are looking forward to welcoming you all back and making great memories once this is behind us all. In the meantime, stay safe.
The Board of Elgin Town Hall for the Community.