Refund Policy

Cancellation Rights and Refunds

Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. This is subject to any rights you may have pursuant to Ticket Plan Protection purchased when you bought the tickets.

If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid:

Elgin Town Hall for the Community may not receive the tickets from the Promoter and may not be able to arrange for duplicates to be collected at the box office; or the tickets have been sent to an address different to the one you specified and you tell us within a reasonable period, but replacement tickets are not provided; or your tickets are not dispatched and no arrangements are made for the tickets to be available for collection at the box office.

No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.

Refunds

If for any reason you are entitled to a refund, in most cases you must return any tickets you have.

Please follow the refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you.

Tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.

Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later.

For more information about refunds, please contact our team.

No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets.

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