We cannot refund tickets so please check carefully when booking. We will try (where possible and the event promoter allows) to exchange tickets for another performance of the same production to those of the same value, upon return of the original tickets to the Box Office (an admin fee of £3 per ticket will apply).
We are unable to refund tickets if you are no-longer able to attend the event. Please also note that tickets are not transferrable and we may ask for ID to prove tickets belong to you. All tickets are scanned and deactivated upon check-in and if duplicate tickets are detected, we reserve the right to cancel the ticket and refuse admittance without refund.
If you like to contact our team regarding a concern or refund, please email firstname.lastname@example.org